BLM’s strong presence in the retail sector reflects our expertise across the whole range of legal issues affecting retailers in the UK. Cases always have to be handled in a way that reflects the retailer’s strategy and priorities, including customer care issues.
This tailored response is equally important in high-frequency, low-value cases (such as slip and trip accidents in stores), as it is for less frequent, higher profile issues relating to product recall, product liability, consumer group actions, regulatory prosecutions and commercial disputes.
Risk management and defensibility training are integral elements of our service, enabling us to make a real contribution to our customers’ operations.